Feb, 2022 — Actually

Senior Product Designer @ Meta

New York, US

Agent Suggestions: Developed a system to assist agents with real-time AI suggestions for responses.
Knowledge Base Builder: Applied AI insights to enhance usability and functionality.
Conversational Assistant & Proactive Chat: Implemented AI-driven bot Assistant for real-time support
WhatsApp Integrations: Lead the integration of automated business messaging and connect it to a chatbot builder.
Interactive Prototyping & User Testing: Utilized Figma for dynamic models and iterative refinement.
Real-time Collaboration with Engineering: Accelerated development using Figma's collaboration features.
Strategic Planning & Roadmapping: Integrated design thinking and AI in long-term planning.
Design System Transition: handing off DS responsibilities and maintaining our Figma Library to another designer.

Nov, 2020 — Feb, 2022

Senior Product Designer @ Kustomer

Remote @ Barcelona, Spain

Migration to Figma: Led design system transition to Figma, ensuring consistency.
Natural Language Understanding: Designed efficient chatbot interfaces using AI, boosting user engagement.
Led the Machine Learning and Chatbot division, innovating AI-integrated solutions to enhance user experience, with a focus on promoting user autonomy and operational efficiency.
Help Portal: Developed personalized Help Centers, enhancing user experience using FAQs.
Accessibility & Inclusion: Ensured accessibility by adapting interfaces.

Jan, 2018 — Mar, 2020

Lead Product Designer @ Ubeeqo

Barcelona, Spain

Collaborated with cross-functional teams, including Product Owners and developers, to plan and execute design projects; showcased strong management and team coordination skills.
• Led an innovative project to enhance vehicle repair processes using computer vision; leveraged ML and AI technologies to expedite damage detection and repair turnaround times.

Feb, 2016 — Jan, 2018

AXA by Frog (Capgemini)

Barcelona, Spain

• Designer on international projects, managing the entire product lifecycle (Saas and Apps). Made sure designs were versatile and met the needs of global audiences (Japan and Switzerland).
• Responsible of the design of NLP.js, an open-source natural language processing library for building chatbots and other applications in Node.js.

© 2023 NYC - Barcelona

👨🏽‍💻 Julio Servan